FAQ

We will respond patiently and meticulously to any advice and feedback from our customers.

  • [Q:] HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY?
    [A:]

    We will reply you within 12 hours in working day.

  • [Q:] ARE YOU A DIRECT MANUFACTURER OR TRADING COMPANY?
    [A:]

    We have one our own injection factory and one CNC machining factory,we also have our own international sales department. We produce and sell all by ourselves.

  • [Q:] WHAT PRODUCTS CAN YOU OFFER?
    [A:]

    We focus on steel file,screwdriver,wood chisel and so on.

  • [Q:] WHAT APPLICATIONS DO YOUR PRODUCTS RELATE TO?
    [A:]

    Our products cover a wide range of household tools,and gift tools.

  • [Q:] CAN YOU DO CUSTOMIZED PRODUCTS?
    [A:]

    Yes,we are mainly doing customized products according to the customers’ drawings or samples.

  • [Q:] HOW MANY EMPLOYEES OF YOUR COMANY?WHAT ABOUT THE TECHNICISTS?
    [A:]

    We now have more than 30 employees, including 5 engineers and 2 technicians.

  • [Q:] HOW TO GUARANTEE THE QUALITY OF YOUR GOODS?
    [A:]

    We will do the inspection after every process.For the finished products,we will do 100% inspection according to the customers’ requirements and the international standard.

  • [Q:] HOW TO DELIVER THE GOODS TO US?
    [A:]

    Usually we will ship the goods to you by sea,Ningbo or Shanghai,both are ok.Of course,if your goods are very urgent,the Ningbo Airport and Shanghai Airport are also very nearby.

  • [Q:] WHAT’S THE PAYMENT TERM?
    [A:]

    When we quote for you,we will confirm with you the way of transaction,FOB,CIF,CNF,etc. For mass production goods, you need to pay 30% deposit before producing and70% balance against copy of documents.The common way is by T/T. L/C is also acceptable.

  • [Q:] WHERE ARE YOUR PRODUCTS MAINLY EXPORTED TO?
    [A:]

    Our products are mainly exported to over 30 countries such as USA,Germany,Japan,Spain,Italy,UK,Korea,Australia,Canada and etc.Our clients include many OEM customers who specialize in train,automobile,forklift and construction machinery,we already have had cooperation with more than 10 of the world’s Top 500 companies as one of their major casting suppliers in China.