FAQ

We will respond patiently and meticulously to any advice and feedback from our customers.

  • [Q:] HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY?
    [A:]

    We will reply you within 12 hours in working day.

  • [Q:] ARE YOU A DIRECT MANUFACTURER OR TRADING COMPANY?
    [A:]

    We have one our own injection factory and one CNC machining factory,we also have our own international sales department. We produce and sell all by ourselves.

  • [Q:] WHAT PRODUCTS CAN YOU OFFER?
    [A:]

    We focus on steel file,screwdriver,wood chisel and so on.

  • [Q:] WHAT APPLICATIONS DO YOUR PRODUCTS RELATE TO?
    [A:]

    Our products cover a wide range of household tools,and gift tools.

  • [Q:] CAN YOU DO CUSTOMIZED PRODUCTS?
    [A:]

    Yes,we are mainly doing customized products according to the customers’ drawings or samples.

  • [Q:] HOW MANY EMPLOYEES OF YOUR COMANY?WHAT ABOUT THE TECHNICISTS?
    [A:]

    We now have more than 30 employees, including 5 engineers and 2 technicians.

  • [Q:] HOW TO GUARANTEE THE QUALITY OF YOUR GOODS?
    [A:]

    We will do the inspection after every process.For the finished products,we will do 100% inspection according to the customers’ requirements and the international standard.

  • [Q:] HOW TO DELIVER THE GOODS TO US?
    [A:]

    Usually we will ship the goods to you by sea,Ningbo or Shanghai,both are ok.Of course,if your goods are very urgent,the Ningbo Airport and Shanghai Airport are also very nearby.

  • [Q:] WHAT’S THE PAYMENT TERM?
    [A:]

    When we quote for you,we will confirm with you the way of transaction,FOB,CIF,CNF,etc. For mass production goods, you need to pay 30% deposit before producing and70% balance against copy of documents.The common way is by T/T. L/C is also acceptable.

  • [Q:] WHERE ARE YOUR PRODUCTS MAINLY EXPORTED TO?
    [A:]

    Our products are mainly exported to over 30 countries such as USA,Germany,Japan,Spain,Italy,UK,Korea,Australia,Canada and etc.Our clients include many OEM customers who specialize in train,automobile,forklift and construction machinery,we already have had cooperation with more than 10 of the world’s Top 500 companies as one of their major casting suppliers in China.

  • [Q:] What are the tools that can be used in many occasions?
    [A:]

    Use portable electrical appliances in general places and install leakage protectors with rated electric shock current not greater than 15mA and rated operating time less than 0.1 seconds. If class I electric hand tools are used, they must also be connected to zero protection, and operators should wear insulating gloves , wear insulating boots or stand on insulating mats. When operating in a wet place or on a metal frame, use Class II hand-operated power tools and install anti-splash guards. Use of Class I hand-operated power tools is strictly prohibited. Narrow places (boilers, metal containers, trenches, pipes, etc.) must use a Class III hand power tool with an isolation transformer; if a Class II portable power tool is selected, it should be equipped with a splash guard, isolation transformer or leakage protector It is installed outside a small place and should be supervised when working. The load wire of the hand-held power tool must be a weather-resistant rubber-coated copper core wire, without joints, and it is forbidden to use fancy plastic wires. Grinding wheels that are damp, warped, cracked, broken, knocked or chipped or exposed to oil and alkali should not be used. Wet grinding wheels should not dry themselves. Grinding wheels and floppy disk pads must be installed firmly, and nuts should not be too tight. Before doing your homework you should check: (1) The shell and handle must be free of cracks or damage; (2) The zero-protection connection must be correct, firm and reliable, the power cord and plug must be intact, the switch action must be normal, and attention must be paid to the switch operation method; (3) The electrical protection device is good and reliable, and the mechanical protection device is complete hand tool set manufacturers

  • [Q:] How does Rasp Plane rust and how to maintain it?
    [A:]

    1. Use one side of the new Rasp Plane first, and then use the other side when it is blunt. 2. When rasp, the effective full length of the file should be fully used to avoid local wear. 3. The file should not be stained with oil or water. 4. When filing, if the filing chips are embedded in the tooth gap, the chips on the filing teeth must be removed with a wire brush in time. 5. Do not file the hard skin of the rough piece and the hardened workpiece, and file soft metals such as aluminum and tin, and a single-tooth file should be used. 6. If there is a hard skin on the surface of the casting, the hard skin should be removed with an old file or the toothed side of the file, and then processed. 7. The file must be cleaned after use to avoid rusting. 8. Do not stack with other tools or workpieces, nor stack with other files, so as not to damage the files.